Privacy Policy

Last updated: 10 March 2026

WebbieWorks ("we", "us", "our") is based in Sydney, NSW, and works with businesses across Australia. We provide website design, development, automation, and workflow services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our website or engage our services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out a contact form, strategy call request, or consultation form
• Interact with the lead-capture chatbot on our website
• Book a call or appointment through our website
• Communicate with us via email, phone, or other messaging
• Provide business content, branding materials, or other assets for a project

Information collected through these channels may include your name, email address, phone number, business name, website URL (if provided), enquiry details, project requirements, and preferred contact time or date.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation paths
• Referring website or source
• Cookies and similar tracking technologies
• Interaction data with our inline AI demo chatbot (conversations may be logged to monitor usage and improve the system)
• Interaction data with our lead-capture chatbot (conversations may be logged for monitoring, security, abuse prevention, and service improvement)

1.3 Information From Third Parties

We may receive information about you from third-party platforms if you interact with us through social media, booking platforms, or payment processors.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and qualify leads
• Schedule strategy calls and consultations
• Prepare project proposals and discuss requirements
• Provide, operate, and deliver our services
• Process payments and send invoices
• Send project updates, progress reports, and service-related communications
• Improve our website, chatbot performance, and customer experience
• Monitor website usage, chatbot interactions, and system security
• Prevent misuse and investigate potential security or abuse issues
• Comply with legal obligations under Australian law

3. AI Chatbot Data

3.1 Chatbots on the WebbieWorks Website

Our website includes two chatbot tools:

• An inline demo chatbot that lets visitors explore how a website assistant might behave for different industries. Conversations may be processed by third-party AI service providers and logged for monitoring and improvement purposes.
• A lead-capture chatbot that helps us collect enquiry information from prospective clients. Conversations may be processed by third-party AI service providers. Relevant interaction data (such as your name, email, business, and enquiry details) may be logged and used by our team to follow up.

Please only submit relevant enquiry information through the lead-capture chatbot. Do not submit sensitive personal or financial information beyond what is needed to describe your enquiry.

Chatbot responses are generated automatically and may be inaccurate, incomplete, or unsuitable for professional reliance. You should not rely on chatbot outputs as legal, medical, financial, tax, lending, or other professional advice.

3.2 Chatbots Built for Clients

As part of our services, we may build AI-powered chatbots for client websites. It is important to understand:

• Chatbots are configured using business information provided by the client (services, policies, FAQs, and similar content)
• We use third-party AI service providers (such as OpenRouter, OpenAI, or Google) to process chatbot messages. These providers are contractually restricted from using client customer data to train their base models
• We do not use your customers' personal data to train our own AI models
• Conversations between website visitors and the chatbot may be logged for quality assurance and monitoring purposes
• Chatbot conversation logs are treated as confidential and are only shared with the necessary third-party provider to generate a response
• You may request deletion of chatbot conversation data at any time by contacting us

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Hosting and infrastructure providers: Services used to operate and deliver our website and client projects
• AI service providers: Third-party providers used to power chatbot functionality on our website and in client projects
• Analytics, booking, and email tools: Platforms that help us manage enquiries, communications, and performance monitoring
• Third-party integrations: CRM systems, calendar tools, or other platforms requested as part of a project
• Legal authorities: When required by law, court order, or to protect our rights, property, or safety
• Business transfers: In the event of a merger, acquisition, or sale of business assets

5. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyse website traffic and performance (e.g., Google Analytics)
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure hosting environments with regular backups
• Access controls limiting who can view personal data
• Regular security reviews of our systems and practices

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfil contractual obligations
• Comply with legal, accounting, and reporting requirements
• Resolve disputes and enforce agreements

Project files, content, and deliverables are generally retained for up to 12 months after project completion unless you request earlier deletion. After this period, we may delete project data without notice.

8. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

WebbieWorks
Based in Sydney, NSW — working with businesses across Australia
Email: contact@webbieworks.io